Returns and Refunds

Our goal is to provide you the best experience and make sure you are happy and satisfied with your Item, however, we are totally cool with you changing your mind. If you are not completely happy with an Item, or something just doesn’t work for you, we offer free returns, full refunds and exchanges of all uncustomized Items as long as they are still in their original condition, subject to the terms and conditions specified in this Policy.

    1. All returned Items must be returned in their original condition – uncustomized, unaltered, unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (a “Returned Item“). Please note that we will not accept the return of any Items in an unsuitable condition, once a tag or label has been removed or which do not adhere to the terms specified in this Section.
    2. If, following your submission and our acceptance of a Return Request (as further detailed below) you return an Item that does not adhere with these standards, you will not be entitled to receive a refund, we will notify you of this and will return the Item to your shipping address. 
  1. If you would like to return an Item, please contact us at info@marijanakerleta.com, indicate your order number (which will appear clearly in your confirmation and shipping emails or on your packing slip) and mention the reason for the return (a “Return Request“). All Return Requests must be submitted within fourteen (14) days of your receipt of the applicable Item. We may at our sole discretion, but are not required to, accept Return Request submitted following such fourteen (14) days and/or provide refunds related thereto. 
  2. We shall inspect and process your Return Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue a return authorization number and label, and will instruct you on how to return the Returned Item to us, free of charge.
  3. Please note that in order to avoid damage during shipment and delivery, Returned Items must be delivered to us in their original packaging (if possible) or in similar packing material (e.g., shoes shall be returned with the original shoe box), and in accordance with any instructions provided by us. Returned Items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way. 
  4. Once your Returned Item has been received and inspected by us, you will receive a confirmation via email and will be refunded for the original purchase price via the payment method in which the original purchase was made (the “Refund“). If you paid by a credit card, please make sure to check your bank statement, if you paid using another payment method, please check with the payment provider/issuer to locate the Refund.
  5. Please note all the prices displayed on our Website do not include local taxes, duty/custom charges, which will be paid by you independently, as required in accordance with applicable laws and regulations. As such, our Refund will include the full amount paid via our Website, and shall not include any local taxes, duty/custom charges you paid related to the purchase of the Returned Item. 
  1. All of our items are custom made and one of a kind so we do not offer exchange in sizes and colors. You can request different item from our store in the same price range.
  2. In order to exchange an Item, such Item must be uncustomized, unaltered and returned in its original condition – unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (an “Exchanged Item“). Please note that we will not exchange any Items in an unsuitable condition, once a tag or label has been removed, or which do not adhere to the terms specified in this Section.
  3. We shall inspect and process your Exchange Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue an exchange authorization number and label and instruct you on how to return the Exchanged Item to us, free of charge.
  4. Please note that in order to avoid damage during shipment, Exchanged Items must be delivered to us in their original packaging (if possible) or in similar packing material (e.g., shoes shall be returned with the original shoe box), and in accordance with any instructions provided by us. Exchanged Items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way. 
  5. Once your Exchanged Item has been received and inspected by us, we will receive a confirmation via email and will send you the Item you requested to receive, if such Item is more expensive than the Exchanged Item we will send you a link to pay the additional amount, is such Item is less expensive we will send you a credit by email.